Debunking the Most Common Myths in Voice Technology
Demand for voice-enabled devices has skyrocketed during the pandemic, and in the rush to capitalize on it, businesses can easily fall prey to common misconceptions about voice-enabled products. This piece debunks these myths one by one.
Does Your Intelligent Assistant Really Understand You?
Intelligent virtual assistants still need improvements, analysts conclude after five leading systems are put to the test.
Connect to Customers with the Help of Google, Amazon, and Apple
Building digital assistants to help customers is becoming an industry requirement, so companies should start soon if they don't already have one.
Customer Support Predictions for 2020
Staying ahead of key trends can be key in helping companies create a personalized customer experience. Here are five key trends that will shape customer support in 2020.
Wrap it Up: How Speech Technology Helps Contact Centers Crush Holiday Challenges
The holiday season isn't always "the most wonderful time of the year" for contact centers. Fortunately, speech-enabled technologies are playing a vital role in helping customer support organizations thrive over the holidays,
Rethinking Voice in a Digital World
For years, investments in the voice channel have taken a backseat to digital. But thanks to the rise of IoT devices and AI-driven conversational experiences in the consumer realm, organizations must rethink the role of voice.
Video: How to Assess if a Conversational UI Is Right for You
Allstate Conversational Designer Katie Lower outlines working models for assessing the viability of a conversational interface with multiple teams within an organization in this clip from her presentation at SpeechTEK 2019.
Video: How to Map the Customer Journey (and Why)
Allstate Conversational Designer Katie Lower defines the customer journey map as a visualization of the customer's process and explains why it's valuable in this clip from her presentation at SpeechTEK 2019.
Video: Implications of a Speech UI
Grand Studio Lead Designer Diana Deibel discusses the ethical implications of speech UIs and remaining cognizant of the inherent human elements of speech and conversation in this clip from her presentation at SpeechTEK 2019.
Video: What Is the Minimum Amount of Speech for Authentication?
Pindrop Director of Product Marketing Ben Cunningham discusses best practices for voice authentication in IVR design in this clip from his panel at SpeechTEK 2019.
Software Inside the Hardware: Unlocking the Skills in a VUI
Much as developers rushed to put new apps onto Apple's App Store in 2009, we're seeing a bit of a gold rush to develop new skills for voice assistants. But developing for a VUI is an entirely different challenge.
Video: Demo: Gridspace Grace Autonomous Call Center Agent
Gridspace Co-Founder and Co-Head of Engineering Anthony Scodary demonstrates Grace, Gridspace's new automonous call center agent, in this clip from his keynote at SpeechTEK 2019.
Video: Emerging Trends in Speech Tech Adoption
451 Research Senior Analyst Raul Castanon discusses new findings of a recent survey on speech technology adoption in the enterprise and how adoption of devices in the consumer space have impacted enterprise adoption in this clip from his panel at SpeechTEK 2019.
Video: How to Make Your VUI Inclusive
Grand Studio Lead Designer Diana Deibel discusses best practices for culturally inclusive access in voice UI design in this clip from her presentation at SpeechTEK 2019.
Video: How to Interpret the Transaction in Every Conversation
Gridspace Co-Founder and Co-Head of Engineering Anthony Scodary discusses the transactional nature of speech and how that understanding impacts effective, AI-driven call center analytics in this clip from his keynote at SpeechTEK 2019.
Video: The Current State of Conversational Systems
Conversational Technologies Principal Deborah Dahl discusses the state of the art for the three pillars of conversational systems in this clip from her keynote at SpeechTEK 2019.
4 Reasons Why Purchasing with Voice is the Future
Explore four consumer trends that are driving the growth of voice intelligence in point of sale platforms.
How to Train Your IVR of the Future
IVR is a mighty and long-standing part of the customer experience, but it must transform to prepare for the voice-activated future. Traditional IVR systems have to be trained further to deliver transforming interaction patterns like seamless integration and conversation with VPAs or voice activated command through messaging platforms.
Three Keys to Handling Complex Interactions (Video)
Convergys VP, Market & Product Strategy Allyson Boudousquie explains the essential elements of ominchannel interactions present and future in this clip from SpeechTEK 2018.
The Downside of Directed Dialogue NLU (Video)
Omilia's Quinn Agen discusses the value of context and memory in delivering human-like interactions in self-service contact centers in this clip from SpeechTEK 2018.