The CX Industry Must End Impossible Voice Response
22 Mar 2024
With the right strategy, impossible can become inviting when it comes to IVR interactions. (Featured on SmartCustomerService.com.)
The Need for Continuous Speech Recognition Testing
22 Feb 2022
Conversational AI and voice have to be tested to ensure that they work flawlessly.
Voice Technology is Essential to Digital Transformation
25 May 2021
Advances in speech technology are ensuring that voice continues to have a role in customer interactions.
Transforming Customer Interactions with Conversational Insight
01 May 2020
Customer Support Predictions for 2020
18 Dec 2019
Staying ahead of key trends can be key in helping companies create a personalized customer experience. Here are five key trends that will shape customer support in 2020.
Wrap it Up: How Speech Technology Helps Contact Centers Crush Holiday Challenges
11 Dec 2019
The holiday season isn't always "the most wonderful time of the year" for contact centers. Fortunately, speech-enabled technologies are playing a vital role in helping customer support organizations thrive over the holidays,
Video: Three Megatrends in the Speech Technology Market
20 Sep 2019
Twilio Director of AI/ML Nico Acosta explores the market's three prevailing megatrends--cloud, omnichannel, and intelligence--and their impact on the customer journey and the cost of doing business in this clip from his keynote at SpeechTEK 2019.
Video: How to Circumvent the Limitations of Traditional Conversational IVR
13 Sep 2019
Twilio Director of AI/ML Nico Acosta discusses the advantages of AI-driven conversational IVR platforms like Twilio Autopilot over old-school 0-9 systems for improved CX and business efficiency in this clip from his keynote at SpeechTEK 2019.
How to Train Your IVR of the Future
27 Mar 2019
IVR is a mighty and long-standing part of the customer experience, but it must transform to prepare for the voice-activated future. Traditional IVR systems have to be trained further to deliver transforming interaction patterns like seamless integration and conversation with VPAs or voice activated command through messaging platforms.
Why Are Conversational Interfaces So Difficult to Build? (Video)
12 Oct 2018
Artificial Solutions CEO Andy Peart discusses the complexities of building conversational interfaces that effectively map language in this clip from SpeechTEK 2018.
Video: How to Improve UX and User Rating for Your Alexa Skill
08 Jun 2018
Witlingo Product Manager Navya Nayaki Yelloji discusses the successful product development and QA strategy Witlingo created for its Motley Fool Alexa Skill in this presentation from SpeechTEK 2018.