Speech technology is rapidly developing, becoming a part of the everyday lives of millions of people across the globe. And that means customer expectations are changing rapidly as well. If you're trying to keep up with this changing technology, you might be feeling overwhelmed. But at SpeechTEK 2018 in Washington D.C., the Speech Technology Magazine team had the chance to talk with a series of experts about what developments they see developing in speech technology over the next year. Michael McTear, Allyson Boudousquie, Debra Cancro, and Crispin Reedy sat down to talk with us about the developments they see coming down the pipe--and what they would like to see improved. They touched on everything from speech recognition and improved conversational interfaces to voice biometrics and fraud prevention. Additionally, emotion detection and consumer adoption are weighing on their minds.
We caught up with industry-insiders Michael McTear, Allyson Boudousquie, Debra Cancro, and Crispin Reedy at SpeechTEK 2018 and asked them what their favorite use of speech technology was this year. Find out what they said in the video that follows.
In an industry that is changing so rapidly, it's hard to pinpoint the trends that really matter. So we turned to the experts at SpeechTEK 2018, and asked Michael McTear, Allyson Boudousquie, Debra Cancro, and Crispin Reedy what trends caught their eye this year.
How do we harness IVR and improve it for AI, using the power of the voice?
You can hardly visit a company website without a chatbot popping up to offer you help these days. But these days, chatbots are helping with everything from mental health to identifying possible online predators. Is this trend here to stay? We asked Michael McTear, Allyson Boudousquie, Debra Cancro, and Crispin Reedy at SpeechTEK 2018.
For over 30 years, David Thomson has developed and managed software and algorithm creation for speech recognition, speech synthesis, speech compression, and voice biometrics and managed speech R&D for voice interface systems than have handled over 20 billion calls. He is presenting the SpeechTEK Univeristy course, "Recent Deep Neural Net (DNN) Advances in Speech," at SpeechTEK 2018. He recently joined CaptionCall, a company that builds services for the deaf and hard of hearing. Conference program chair James A. Larson interviewed Thomson in advance of this year's event.
Bruce Balentine is a Chief Scientist at Enterprise Integration Group specializing in speech, audio, and multimodal user interfaces. In almost three decades of work with speech recognition and related speech technologies, Balentine has designed user interfaces for telecommunications, desktop multimedia, entertainment, language training, medical, in-vehicle, and home automation products. Balentine will moderate the panel "How Can Digital Agents Make Use of User Emotion?" at the SpeechTek conference in April. Conference chair James A. Larson interviewed Balentine in advance of this year's conference.