CallFinder Partners with Lawson Concepts

CallFinder today announced a strategic relationship with Lawson Concepts to provide cloud-based speech analytics solutions as a component of the customer experience and business transformation professional services.

Through the partnership, Lawson Concepts' clients will have access to inbound call recording, call categorization in real time, phonetic indexing technology, an instant call audio player, call tracking metrics with caller addresses and demographics, along with in-depth onboarding and training support for the CallFinder platform.

"We are very happy to be working with Lawson Concepts. Their clients are a perfect fit for CallFinder's affordable speech analytics technology, which is proven to help companies and contact centers access, analyze, and categorize the substance that we know is contained in each voice conversation taking place between their agents and customers. We look forward to working with Chris Lawson and his team to provide their clients with valuable market intelligence, insights into common customer complaints, and agent knowledge gaps for future coaching improvements," said Laura Noonan, senior vice president of sales and marketing at CallFinder, in a statement.

"Speech analytics is no longer a luxury tool reserved for large enterprises and is now paramount to improving both the agent and the customer experience," said Lawson, founder of Lawson Concepts, in a statement. "The partnership with CallFinder provides our clients with an affordable cloud model that doesn't require replacing existing quality monitoring systems."

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