Enghouse Interactive Named NACR Preferred Partner

Technology solutions integration services provider NACR has named Enghouse Interactive, a provider of contact center, unified communications (UC), and self-service solutions, an NACR Preferred Partner.

NACR works closely with Enghouse Interactive and other technology innovators to integrate the latest hardware, software, and applications into end-to-end multivendor solutions for diverse markets.

"For more than a decade, NACR has successfully partnered with Enghouse Interactive (formerly Zeacom) to help customers cost-effectively migrate their communications from simple voice to today's multichannel, multiplatform solutions," said Bret Lathrop, contact center practice lead at NACR, in a statement.

Enghouse Interactive helps more than 10,000 companies with more than 1 million users across the globe, to synchronize the service experience across all touch points. The Enghouse Interactive product portfolio includes multichannel contact center applications, Quality Management Suite, Knowledge Management Suite, computer-telephony integration (CTI), interactive voice response (IVR), dialer, and operator console functionality.

"We are honored to partner with an organization as tenured as NACR, a well-respected company with a track record of delivering exceptional value to customers," noted Ernie Wallerstein, president of Enghouse Interactive Channels for North America, in a statement. "Our solutions ensure that when customers connect with an organization's support, helpdesk, or service team, their needs are resolved quickly and efficiently, whether by phone, email, SMS, social media, chat, IVR, or self-service Web interface. As an NACR Preferred Partner, we are eager to capitalize on the myriad opportunities to reach potential customers who could benefit greatly by the solutions offered by NACR and Enghouse Interactive."

NACR established its Partner Program to identify top partners, nurture long-term relationships, and promote partner solutions with customers. Companies can qualify for one of three tiers of partnership based on criteria including national presence and regional support, ease of doing business, revenue, lead generation, parts support, technical training, and customer service. In return, partners receive NACR marketing and business development support designed to highlight the relationship, the partners' capabilities, and the benefits of their solutions to customers.

"Enghouse Interactive provides software and services to deliver great customer communications, and is well deserving of this distinction," added NACR's Lathrop. "We look forward to many more years together, providing the best-in-class support that helps our customers enhance productivity, collaboration, and service delivery."


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