Intervoice Signs Agreement to Integrate Datria Field Service
DALLAS and ENGLEWOOD, Colo. - Intervoice, Inc. has signed a reseller agreement with Datria. Intervoice will offer the Datria Ticket Management 2.0 application as part of its Omvia® Voice Express Packaged Applications suite.
The Omvia Voice Express packaged speech applications from Intervoice, Inc. enable small to large enterprises and carriers to transform business processes into conversations.
The OEM product, to be called Omvia Field Force Management, combines a field service application with a voice platform. Omvia Field Force Management gives mobile workers access to existing field service management applications via a voice user interface (VUI). Using speech recognition technology, field technicians can access and update work order information, status, driving directions, and parts availability. Field workers are able to communicate with existing corporate systems.
Commenting on the relationship, Art Schoeller, senior analyst at The Yankee Group noted, "This relationship is the leading edge of a broad trend toward open, packaged voice applications. Both Datria and Intervoice offer open-systems solutions so it's relatively easy to run a Datria solution on an Intervoice platform. Datria's solution is also pre-packaged which means it's 25 percent to 30 percent less costly to own than a custom solution. By cooperating together, Datria and Intervoice can bring innovative, cost-effective solutions to market more quickly. They're well positioned to take advantage of fundamental trends in the market."