LogMyCalls Upgrades Its Call Center Suite

LogMyCalls, a provider of call tracking and recording software, has added several new features to its core product.

These new and updated features include the following:

  • Whisper Message - A whisper message is a brief message announced to a phone rep. For example, upon answering the phone, the phone rep hears, "Call from ABC Marketing's Facebook campaign," and then the call connects with the caller.
  • Call Recording On/Off - LogMyCalls users with the call recording feature can now disable call recording for selected call tracking routes.
  • New Manage Numbers User Interface with new data columns that give users detailed snapshots of the call tracking routes, and editing shortcut icons for revising tracking number management .

LogMyCalls tracks the keywords, campaigns, and marketing channels that are generating phone calls. LogMyCalls uses speech recognition technology and sophisticated algorithms to track marketing ROI, gather call analytics data, and automate marketing and CRM actions via Webhooks.

"These new features are critical to our clients—both agencies and enterprise businesses," said CEO Jason Wells, in a statement. "Call recording on/off allows businesses sensitive to call recording, such as lawyers and financial businesses, to use call tracking. Whisper messages allow agencies to literally advertise to their clients every time the phone rings."

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