Openstream Integrates LinguaSys Natural Language User Interfaces
Openstream has signed with LinguaSys to deliver multilingual natural language understanding (NLU) solutions for Openstream's multimodal Enterprise Virtual Assistant (EVA) platform.
EVA makes information available to users across text, chat, social media, instant messaging, calendars. and email from a single dashboard on mobile devices, smartphones, or tablets without having to download siloed applications for individual functions.
Openstream will be extending its EVA platform to include natural language voice and text interactions, so all EVA applications will have NLU interface capabilities. The first implementation will be for an EVA offering with one of the world's largest providers of CRM software.
"Integrating natural language processing with our EVA platform greatly enhances its intuitive interface, freeing our users from having to deal with hierarchical menus and options and use natural conversational interface," said Balaji Narayana, director of operations at Openstream, in a statement.
LinguaSys provides proprietary multilingual human language technology solutions, available in more than 18 languages, and has more than 1 million users.