Polska Telefonia Cyfrowa Launches Nuance Voice Biometrics Solution
Polska Telefonia Cyfrowa, a Polish subsidiary of Deutsche Telekom, has deployed Nuance Communications' VocalPassword for use by its more than 4,500 employees.
Launched in December 2011, Nuance VocalPassword, with more than 20 million voiceprints, enables employees to automatically reset their network and desktop access passwords simply by speaking. The system uses Nuance voice biometrics to confirm their identities and Nuance speech recognition to implement the password reset.
The Nuance Voice Biometrics portfolio includes VocalPassword, a speaker authentication system that replaces traditional PINs and passwords to authenticate customers within an IVR, mobile app or Web site; FreeSpeech, which automatically identifies speakers passively during a live conversation with a customer service agent; DragonID, which provides authentication and identification capabilities embedded into hardware devices, such as mobile phones; and Loquendo Public Security Solutions for government agencies, such as law enforcement, military, and intelligence services.
"Nuance VocalPassword has positively impacted our employees, giving them the ability to easily and efficiently reset their passwords 24 hours a day, seven days a week," said Maciej Zawada, platforms and systems development bureau director of Polska Telefonia Cyfrowa, in a statement. "As a result, not only have we been able to eliminate the need to ask them a series of detailed questions to verify that they are indeed who they say they are; more important, we have been able to reduce the time it takes to verify an employee's identification to just 20 seconds, freeing up our IT staff to handle more pressing issues. Given our positive experience with VocalPassword, we are exploring how we can now roll this service out to our customer service contact center."
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