Vicorp Appoints VP of Marketing & Business Development
Vicorp Group announced that Lee Cottle has joined the board as vice president of marketing and business development.
Lee will be responsible for raising the international profile of Vicorp's corporate and product brands and expanding Vicorp's international markets. He will report directly to Brendan Treacy, chief executive officer.
Peter Ryan, DataMonitor analyst, CRM and call centers, said: "Transactional voice solutions are not yet mainstream, but have the potential to revolutionise telephony-based commerce. Not only will they provide end-users with a new channel, from which they can purchase goods and services, but their growth will signal the final phase in the evolution of speech self-service. Transactional voice solutions are expected to grow rapidly over the coming five years. Total speech revenues in EMEA are set to grow to $1.022 billion by 2008."
Lee joins Vicorp from ScanSoft, where he was director and general manager for their UK, Ireland and South African regions. He joined SpeechWorks in 2001, which was later acquired by ScanSoft, and was subsequently promoted to head the regional group. He has been involved in the design, installation and support of over 200 call centers in both Europe and the US. Prior to ScanSoft, Lee worked for Nortel Networks, Unisys, and Aspect Communications in a variety of senior business and technical roles.