VoiceGenie and Audium Launch AudiumGenie
ORLANDO, FL and TORONTO, CANADA - VoiceGenie, a VoiceXML Gateway provider, and Audium, a developer of advanced VoiceXML technologies, announce AudiumGenie, the open standards voice-driven platform for replacement of traditional Interactive Voice Response (IVR) systems, at Nuance V-World. AudiumGenie combines VoiceGenie's VoiceXML Gateway software with Audium 2, Audium's voice application server, to give businesses a way to build and run open IVR systems that integrate with their existing enterprise infrastructure while delivering a personalized experience to the caller. "We're excited to work with VoiceGenie to deliver a complete package that enables businesses to quickly and easily improve their phone-based customer service capabilities," said J. Cory Wright, Audium's chief operating officer. "We believe that the AudiumGenie solution gives businesses a better way to adopt open voice systems and are looking forward to showcasing our combined product at V-World."