AVST Launches CallXpress 7.80 Unified Communications Solution
Applied Voice & Speech Technologies, Inc. (AVST) launched a new version of its unified communications (UC) solution, CallXpress. Featuring increased compatibility with existing communications systems, the new features found in CallXpress 7.80 are designed to speed the implementation and improve the administration and maintenance of a business' communication system.
CallXpress 7.80 was developed to enable AVST to offer conversions from legacy voice mail systems to its next generation UC platform. Through additional enhancements to its collection of user interface emulations, AVST offers the benefits of UC with minimal training and interfaces that are already familiar to users.
More specifically, CallXpress 7.80 emulates the Avaya Intuity AUDIX user interface, joining previous support for Octel Aria, Octel Serenade and Mitel NuPoint with Centigram interfaces. Most message recording and message management functions have been emulated, leaving user preferences and phone manager functions in the CallXpress interface. Additionally, the new version includes enhanced addressing functionality, supporting multiple dialing prefix numbers.
"Corporate decision makers facing communications infrastructure upgrades need to take a number of variables into consideration," said Krithi Rao, Frost & Sullivan Research Analyst. "The decision of a platform hinges on several criteria, which includes, whether or not it will support technologies of the future, if the existing infrastructure can still be maintained and how easily users will adapt. AVST is addressing the needs of the market with CallXpress, by supporting more switch types and user emulations than any product in its class."
CallXpress 7.80 includes enhanced support for message waiting indication whereby CallXpress can support multiple lights for a single mailbox.
As a UC solution, CallXpress enables users to have access to voice, fax and e-mail messages in an e-mail inbox. CallXpress supports legacy, digital and IP switches and is designed to deliver varying levels of communications functionality to different segments of the workforce.