Amcat Signs OEM Agreement with ScanSoft
EDMOND, Okla. - Amcat has integrated ScanSoft, Inc.'s RealSpeak text-to-speech technology into Amcat's Contact Center Suite, an inbound, outbound and blended contact center software solution. ScanSoft's RealSpeak technology enhances Amcat's Self Service Application Builder, the self-service - IVR portion of Contact Center Suite.
The Amcat and ScanSoft solution captures text from third party applications such as databases and/or other enterprise content including the Web, and converts it into natural-sounding, synthesized speech. RealSpeak® supports more than 20 languages and has more than 30 voices in a variety of different accents and speaking styles.
The addition of ScanSoft RealSpeak TTS functionality into Amcat's
Communications Framework (ACF) will allow contact centers to: -
· Reduce labor and time-to-market costs through automating voice messaging for both inbound and outbound contacts
· Reduce call waiting and customer dissatisfaction by offering TTS information using IVR
· Apply TTS for outbound calling via voice broadcasts such as sales, customer loyalty and retention
For inbound services, contact centers can configure the system to provide customer account or service information accessed directly from databases and/or other content. In conjunction with self-service IVR, TTS is available 24 hours a day.
For outbound applications, TTS can be used for a variety of messaging and customer life cycle management activities.