Angel.com Announces New Enterprise Reporting
Angel.com announced that the company's new Enterprise Reporting will be generally available in Fall of 2009.
Enterprise Reporting utilizes Microstrategy Business Intelligence software to enable business managers and application developers alike to track caller behavior and trends, all which directly relate to operational efficiency and maximizing return on investment (ROI).
With the on-demand, Web-based reporting functionality, customers can easily manipulate data and generate a number of different reports, schedule reports to run in the background, as well as perform advanced sorting, filtering, and charting.
Customers also have access to detailed call and page information and can drill to the call level from any metric simply by clicking a hyperlinked number in a report. This detailed level of business intelligence enables customers to better understand and analyze call metrics to improve business processes as well as drive enhanced caller satisfaction.
"Now more than ever, business managers are looking at ways to keep customers happy, lower costs and improve efficiency throughout the enterprise," said Dave Rennyson, president and COO of Angel.com. "By having the ability to easily access detailed information about callers through a simple and robust web-based reporting solution, our customers can directly correlate these reports to business results and run a more strategic and successful business."