Aspect Communications Obtains Microsoft .NET-Connected Certification
SAN JOSE, CA - Aspect Communications Corporation (Nasdaq: ASPT), the provider of enterprise customer contact solutions, announced that the Aspect Enterprise Contact Server has been certified a .NET Connected Logo compliant application by Microsoft. Combining Windows and the .NET framework and the connectivity of Web services with the Aspect Enterprise Contact Server will enable businesses to create more agile, connected and successful companies. The certification makes Aspect one of the early participants in the Microsoft .NET Connected Logo program and is further validation of Aspect's standards-based approach to developing the solutions that manage customer contacts across the enterprise. "Microsoft is pleased to welcome Aspect Communications into the .NET Connected Logo program," said Lynn Cafferty, product manager in the .NET Platform Strategy Group at Microsoft. "By betting on .NET and XML Web services, Aspect Communications enables businesses to flexibly integrate a wide variety of applications that can create a competitive advantage and leverage their infrastructure to the greatest extent possible." "This is the latest example of Aspect's strong relationship with Microsoft," said David George, Aspect's director of the global Microsoft alliance. "We're proud to be one of the first companies to join the .NET Connected Logo program. Our standards-based approach makes the Aspect Enterprise Contact Server the most powerful solution available for managing customer contacts through the enterprise. Aspect's partnership with Microsoft allows businesses to take full advantage of their infrastructure to integrate the applications they need to provide quality service and run their businesses efficiently." The Aspect Enterprise Contact Server connects customer inquiries via any communication channel (e-mail, voice, Web) to the correct customer sales/service representative or contact center self-service resource. The software also integrates any relevant information from throughout the enterprise (i.e. contact centers, universal queueing, voice self-service applications, databases, front- and back-office applications and representatives' desktops) needed for quick and cost-effective resolution.