Aspect Communications and TuVox Enable Contact Center Deployment of Speech-Enabled Voice Self-Service
NEW YORK - Aspect Communications Corporation (Nasdaq:ASPT), a leading provider of enterprise customer contact solutions, and TuVox, a leader in enterprise speech applications, today announced that they can enable contact center deployment of sophisticated, fully customized speech applications 50 to 75 percent faster than traditional voice self-service solutions.
Large contact centers with high call volumes can now use Aspect and TuVox technologies together to increase the number and type of transactions that can be automated with voice self-service. TuVox speech applications are deployed on Aspect's scalable, open standards-based IVR platform -- Aspect(R) Customer Self-Service (CSS). Aspect recently validated TuVox technology on Aspect CSS.
The solution supports VoiceXML and enhanced natural language processing technology. User-friendly, voice self-service automation can lower costs, improve productivity and reduce caller frustration.
"By working with industry leaders like Aspect, we provide large contact center operations with speech applications that are affordable, easy to deploy and maintain, and are intuitive for callers to use," said Larry Miller, president and CEO of TuVox. "Our combined technologies should raise the bar for both ease of deployment and callers' experiences with voice self-service."
"Historically, many voice self-service applications have been expensive and time-consuming to deploy," said Brian Gentile, chief marketing officer at Aspect. "By leveraging TuVox's strengths, our Aspect CSS customers can raise caller satisfaction by deploying high-quality speech applications in weeks rather than months, significantly increasing call automation and ROI."
At this week's SpeechTEK 2005 conference at the New York Marriott Marquis in Times Square, Aspect and TuVox will demonstrate various tools that can deliver the benefits of speech to businesses in a wide range of industries. Attendees can ask questions of Aspect representatives in Booth #313 and TuVox representatives in Booth #217 on the show floor, Aug. 1-3. Featured speakers from both companies will also present at the event. For more information, visit www.speechtek.com on the Web.
To learn more about Aspect CSS visit www.aspect.com/products/ssivr/css.cfm. To learn more about TuVox visit www.tuvox.com.
TuVox is the leading provider of enterprise speech applications. TuVox speech applications achieve some of the industry's highest levels of caller adoption and call automation. Based on patented natural language technology, TuVox speech applications are highly conversational and provide a personalized and efficient caller experience.
TuVox speech applications automate virtually any type of call, including natural language call routing, self-service transactions and product support. TuVox combines built-in speech application best practices with award-winning lifecycle management software to fundamentally reduce the cost of deploying and maintaining speech applications. Compared with typical "custom applications," TuVox provides a superior ROI and ownership experience.
TuVox's mission is to create high-quality speech applications that deliver a differentiated caller experience and make voice automation so cost-effective that any enterprise can deploy it.
TuVox customers include companies such as Activision, AvMed, Columbia House, Netflix, Oriental Trading Company, Roxio, TiVo, TV Guide and the United States Postal Service.
About Aspect Communications
Aspect Communications Corporation (Nasdaq:ASPT) is a leading provider of contact center solutions and services that enable businesses to manage and optimize customer communications. Aspect's global customer base includes more than two-thirds of the Fortune 50 and leading corporations in a range of industries, including transportation, financial services, insurance, telecommunications, retail and outsourcing, as well as large government agencies. The company's leadership is based on two decades of expertise. Aspect is headquartered in San Jose, Calif., with offices in countries around the world.
TuVox is a trademark of TuVox Incorporated. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated.
Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.