CallFinder Partners with EPIC Connections

CallFinder, a provider of cloud-based call recording and speech analytics solutions, has forged a strategic alliance with EPIC Connections, a provider of contact center consulting and outsourcing services. EPIC clients can now use CallFinder to extract business intelligence contained in phone conversations with customers to improve the overall customer experience they deliver.

CallFinder's rapid call indexing technology and user platform provide insights to close knowledge gaps within the call handling process and operations of the contact center. Organizations using speech analytics can review the unstructured data contained in voice conversations with their customers and automatically categorize and analyze the calls to identify business patterns and trends.

"CallFinder's solution is a potential fit for our clients in the SMB space, and for contact centers that operate under 100 seats," said Jim Grace, director of corporate development at EPIC Connections, in a statement. "Our clients expect to work with leading-edge technology providers, and the CallFinder team has shown they understand the challenges facing contact centers today."

"We know that every phone call between a business and their customers contains valuable but unstructured, under-leveraged business intelligence. Our alliance with EPIC Connections delivers the opportunity for their clients to access, analyze, and categorize the substance of the voice conversation taking place between their agents and customers. We look forward to working with EPIC Connections so together we can support their clients and deliver an affordable solution to help them work more efficiently and experience revenue growth," said Laura Noonan, senior vice president of sales and marketing at CallFinder, in a statement.

CallFinder last month also partnered with Lawson Concepts. A previous deal also brought CallFinder's speech analytics to customers of Customer Centered Strategies.

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