CallMiner Integrates with Zoom
CallMiner, a provider of conversation intelligence, has integrated with Zoom Meetings, ingesting and analyzing video and audio from the collaboration and communication platform.
With CallMiner's Zoom Meetings integration, organizations can understand what's happening in Zoom interactions and combine it with other customer conversation types, such as traditional contact center conversations, to gain a more complete picture of patterns, emerging trends, and opportunities to improve customer experience.
"Departmental leaders across organizations face the daunting task of trying to understand how employees, from sales reps to support and compliance staff, interact with customers," said Paul Bernard, president and CEO of CallMiner, in a statement. "CallMiner's new integration with Zoom Meetings gives these leaders visibility into customer-facing activities and meeting effectiveness, empowering them to make data-driven decisions to improve productivity, revenue opportunities, and customer satisfaction. Further, they can share insights enterprise-wide to support continuous performance improvement and desired business outcomes."
The integration with Zoom Meetings is the latest in CallMiner's integration and partner ecosystem. CallMiner previously announced integrations with Zoom Contact Center and Zoom Phone. Together, these integrations empower CallMiner customers to get more out of their Zoom experiences.
"The need to understand what's happening in virtual video and audio conferencing conversations is more important than ever before," said Mitch Ricks, global leader of independent software vendor partnerships and strategy at Zoom, in a statement. "Our expanded integration with CallMiner empowers organizations to uncover deep customer insights from every Zoom Meeting, regardless of team, and identify opportunities to drive significant ROI."