Casey's Rolls Out Voice AI

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Casey's General Stores, the third-largest convenience store and the fifth-largest pizza chain in the United States, is initiating a system-wide rollout of AVA (Automated Voice Assistant), a conversational AI voice ordering system using SYNQ3 Restaurant Solutions' SYNQ Voice.

"We are excited to partner with SYNQ3 to give our team members more time to focus on our guests and operating our stores," said Sanjeev Satturu, chief information officer of Casey's, in a statement. "We are committed to reducing friction on our guests and team members by leveraging technology to simplify and streamline the ordering experience."

At the end of 2022, Casey's began testing SYNQ3 to accelerate its off-premises food business and enhance operational efficiency. AVA enhances the ordering experience by answering every call, providing reorder options, and processing new orders in a natural conversational interaction. 

SYNQ Voice greets guests, provides upsell suggestions, takes and confirms orders, and connects with both Casey's point-of-sale (POS) system and loyalty program, Casey's Rewards, all without requiring intervention from Casey's team members. 

"Casey's is a brand synonymous with visionary leadership. Their commitment to customer satisfaction and quality service is inspiring. Their forward-thinking leadership and dedication to lead with innovative technologies will revolutionize off-premise order-taking and continue to reinforce Casey's as an industry trailblazer," SYNQ3 CEO Steve Bigari said in a statement.

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