Edge Information Management Selects Envox 6 for Interactive Voice Response Technology
WESTBOROUGH, Mass. - Edge Information Management Inc., a provider of pre-employment and drug screening related services, has selected Envox 6, Envox's communications development platform, to power its interactive voice response (IVR) solutions.
Edge needed to customize their IVR solution for scheduling pre-employment background checks to better fit with the company's existing HR business model. When they found their existing Pronexus solution could not be easily upgraded to accommodate the change, Edge evaluated a number of open, standards-based platforms to see if any could provide the flexibility they needed to meet this customer's needs.
"After careful consideration, we chose to partner with Envox Worldwide and replace our outdated Pronexus IVR system," said Dave Bodenheimer, vice president of engineering, Edge Information Management. "With Envox, we gained an open, standards-based solution that allows us to re-use much of our existing infrastructure and ensures a rapid return on our investment."
In 60 days, Edge was able to migrate all of their IVR solutions to the Envox 6 platform and deploy in a production environment. They utilized the development environment provided with Envox 6 to create the new customer solution and redesign existing IVR offerings to improve usability. The applications were then integrated with a range of data sources, Web applications and fax systems. The Envox support team worked with Edge during the replacement process providing key technical assistance.
Edge now offers IVR solutions for initiating background checks and scheduling drug tests, and accessing results. The phone-based services can be used by field managers looking to set-up a new location, retailers that choose not to maintain Internet connections at each store, and on-the-go managers that need anywhere/anytime service. Edge also offers phone-based exit interview surveys.
Edge was able to launch a new business focused on developing and hosting IVR and voice solutions for partners in allied fields, such as admission testing products. Their first client, SecurTest, Inc., requested an admissions testing solution for pre-screening potential employees. Edge developed an IVR-based survey solution people call into and answer questions about their background and experience. The information is then tabulated and delivered to the managers making hiring decisions.
"From a development perspective, Envox 6 is an excellent choice," said Bodenheimer. "Compared with our previous system, Envox 6 eliminated much of the programming work needed to build an IVR solution. They are also making it easy for us to evaluate the impact of new technologies such as speech. With Envox 6, we're better positioned to respond to future customer requests."