Envox Worldwide Introduces Envox CT Connect 7
WESTBOROUGH, Mass. Envox Worldwide released Envox CT Connect 7, the latest version of the company's standards-based CTI software. Envox CT Connect 7 provides enhanced CTI capabilities for IP communication networks and integration with platforms based on Web Services or service-oriented architectures.
The following new features are included in Envox CT Connect 7:
- SIP call control - enables call monitoring and third-party call control among SIP-enabled devices, such as soft-switches, gateways and end-points. Contact center solutions can now be deployed on IP-based communications infrastructures.
- A Web Services-based application programming interface - enables organizations to create next-generation contact center solutions that integrate with standard business solutions such as CRM, SFA, and unified communications, over a service-oriented architecture.
- Integrated Envox Call Information Manager - controls the telephony and application data associated with a call, such as an account number or caller ID, and makes this data available to applications.
"CTI capabilities play a critical role in improving the overall caller experience by routing calls to the most suitable contact center agents and delivering key customer information to those agents in a timely way," said Dan Miller, senior analyst at Opus Research. "Envox CT Connect is a market-leading CTI product that delivers these capabilities to organizations of all sizes while integrating well with all major PBXs."
Envox CT Connect includes compatibility with more than 30 PBXs.