Forbes Custom Products Measures Satisfaction with SpeakEasy Surveys
Forbes Custom Products selected VoicePort's voice recognition survey product, SpeakEasy, to measure their customer satisfaction. Forbes was one of the first to select SpeakEasy, launched by VoicePort in 2006. Forbes deployed the survey in December 2006.
Located in Rush, N.Y., Forbes Custom Products provides custom information packaging products and documentation presentation solutions. Forbes selected SpeakEasy as a tool to measure ongoing customer service metrics, in which customers can call and voice their opinion 24 hours a day, 365 days a year. The SpeakEasy survey is accessed through a toll-free number.
The SpeakEasy survey application is one of VoicePort's newest additions to their product suite. SpeakEasy delivers the information it gathers to the client via Web interface.
"Forbes Custom Products is focused on providing superior customer service to our clients," said Mark McDermott, president of Forbes Custom Products. "SpeakEasy will be a valuable tool in monitoring our customer satisfaction."