Genesys and Siebel Systems Form Cooperative Alliance
SAN FRANCISCO, CA - Genesys Telecommunications Laboratories Inc., a subsidiary of Alcatel (NYSE: ALA, Paris: CGEP: PA), and Siebel Systems Inc. (NASDAQ: SEBL), a provider of multichannel eBusiness applications software, announced a global cooperative technical support alliance designed to provide fast and efficient resolution of technical support issues for joint customers. Genesys has validated the Genesys Gplus Adapter for Siebel 7, a pre-configured integration of Genesys' Universal Queue customer interaction management, with Siebel eBusiness Applications. This agreement expands upon a successful, four-year relationship between the two companies that spans multiple versions of both products. The products are in production together at more than 50 live customers across industries as diverse as Financial Services, Retail, Telecommunications and Public Sector. Building on the product integration of the Genesys Gplus Adapter with Siebel Call Center, the global technical support alliance offers joint customers: * More efficient issue resolution and more effective use of the packaged integration * Technical support staff at both companies who can assist on the combined offering * Single point of contact on technical support requests "We believe this new joint support model will greatly improve the efficiency and speed of the technical support process for our joint customers," said Scott Chaykin, vice president of Worldwide Technical Services, Genesys. "Our customers will save time and will benefit by working together with experts from both Siebel Systems and Genesys." "Integrating our support models, as well as the current product offerings including the Genesys Gplus Adapter and Siebel Call Center, allows Siebel Systems' and Genesys' joint customers to achieve a faster return on their customer relationship management and contact center investments," said David Peranich, vice President and general manager Siebel Call Center, Siebel Systems.