Hawaii Selects VoltDelta Platform for 511 Travel Service
The Hawaii Department of Transportation is deploying a phone-based 511 service to provide traffic and weather information to motorists and help them find the fastest and safest routes to their destinations. The solution is based on the N11 platform from VoltDelta OnDemand, which includes the IVR infrastructure and speech applications to enhance voice recognition.
Motorists in Hawaii will be able to call 511 from their hands-free cell phones and simply speak to the system to get traffic and weather information. Initially, the VoltDelta service will provide information about areas with traffic congestion and emergency condition information including severe weather alerts. Subsequent phases will include the addition of incident and event-related information.
"Our new 511 service will help residents and tourists get to where they need to go with the most up-to-date traffic information. This service will help motorists to avoid traffic congestion and save them time on their commutes," said Glenn Okimoto, Hawaii Department of Transportation director, in a statement.
VoltDelta distinguishes its 511 solution with its advanced voice recognition capabilities, such as disambiguating similar-sounding street names, indicating points of interest, and remembering the last location a caller requested by caching the Automatic Number Identifie).
"VoltDelta has a long history of delivering highly successful N11 solutions that quickly provide the information callers need through a cost-effective service, " said Terry Saeger, senior vice president and general manager of VoltDelta in a statement. "VoltDelta's 511 system has helped millions of motorists on the mainland and will now provide the same benefits to Oahu motorists. Hawaii will be the latest state to deploy our 511 services, helping motorists to safely find the best routes to their destinations by avoiding traffic jams, construction, weather situations, and other obstacles on the road."