IBM Partners with Dubber for Recording
IBM has chosen Dubber as the recording and data capture platform for IBM Cloud for Telecommunications. Dubber's Voice Intelligence Cloud will enable service providers to deliver unified call recording and voice artificial intelligence services on a unified cloud platform.
The only unified call recording solution integrated and interoperable with IBM Cloud for Telecommunications, Dubber enables service providers to offer solutions critical to their customers addressing compliance mandates, improving sales and service performance and unlocking the possibilities contained within voice data.
"IBM has assembled world-class best-of-breed services to form a compelling cloud offering for service providers with Dubber as a core component and the only Australian based company involved in the global offering," said James Slaney, co-founder of Dubber, in a statement
"In simple terms, IBM and Dubber enable service providers to differentiate and create value from the conversations occurring on the network by making call recording and voice data as a service ubiquitous and open. All conversations can be captured in the cloud and converted to AI-enriched data," Slaney added. "Dubber will make it easy to capture all calls, from traditional landlines to 5G services, and any end-point provisioned by the service provider."