IRIO Mobile Marketing Launches New Chat Product for Customer Engagement
IRIO, a cloud-based SAAS platform that creates custom SMS/MMS solutions for businesses, announced the release of their Live Chat Solution. The program is an adaption to the advancement in chatbots, AI, and the quest to achieve optimum customer service and support through a mobile device. While the digital world evolves, IRIO keeps the power of the personal touch in mind.
IRIO says that a customer could see an item in a store, find something on a website, or maybe even drive past a property and start texting with your business. The rep will be on the other side, receive a prioritized list of “chatters” and carry out conversations with each one individually. With Live Chat via text, you present a keyword (ex. “LiveChat”) the customer texts into a shortcode (ex. “47464”), and then you connect. To see the Live Chat Solution in action, text “LiveChat” to 47464.
To further reduce humanity’s carbon footprint, IRIO has partnered with Trees for the Future and Arbor Day Foundation in a Ten for One initiative. For every text sent, one sheet of paper is saved. Because one tree provides approximately 5,000 pieces of paper, IRIO, and its customers save one tree for every 5,000 text messages sent. And when one tree is saved, they plant ten in its place.
Sonde Health Inc., an affiliate of PureTech Health developing a voice-based technology platform for monitoring and diagnosing mental and physical medical conditions, announced that the United States Patent and Trademark Office and Intellectual Property Australia have issued the company patents.
TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its integration partnership with CallMiner, the award-winning platform provider of speech and customer engagement analytics.
The ALS Association announced the launch of "Project Revoice," an international initiative to help people with ALS [also known as Motor Neurone Disease] record their voices so they still use their "voice" after they lose their ability to speak.
Guestfriend, an intelligent automated messaging platform, announced the launch of chatbots-as-a-service for small businesses.
Google introduces new voice and video transcription models.