IRIO Mobile Marketing Launches New Chat Product for Customer Engagement

IRIO, a cloud-based SAAS platform that creates custom SMS/MMS solutions for businesses, announced the release of their Live Chat Solution. The program is an adaption to the advancement in chatbots, AI, and the quest to achieve optimum customer service and support through a mobile device. While the digital world evolves, IRIO keeps the power of the personal touch in mind.

IRIO says that a customer could see an item in a store, find something on a website, or maybe even drive past a property and start texting with your business. The rep will be on the other side, receive a prioritized list of “chatters” and carry out conversations with each one individually. With Live Chat via text, you present a keyword (ex. “LiveChat”) the customer texts into a shortcode (ex. “47464”), and then you connect. To see the Live Chat Solution in action, text “LiveChat” to 47464.

To further reduce humanity’s carbon footprint, IRIO has partnered with Trees for the Future and Arbor Day Foundation in a Ten for One initiative. For every text sent, one sheet of paper is saved. Because one tree provides approximately 5,000 pieces of paper, IRIO, and its customers save one tree for every 5,000 text messages sent. And when one tree is saved, they plant ten in its place.

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