Intelity and Volara Voice-Enable Hotel Rooms
Intelity, providers of a guest experience platform for the hospitality industry, has partnered with Volara, a provider of custom voice-based hospitality solutions, to combine their technology to uplevel guest engagement with contactless voice commands to access services and amenities.
As a result of the integration, guests can use voice to ask about hotel services and request information about the local area, weather, events, and more. Leveraging popular in-room voice assistants such as Amazon Echo Show or Google Nest Hub, guests can adjust room controls, such as the thermostat and lighting at integrated properties, just by speaking the command out loud. When guests need to connect with staff or request service, they can simply ask aloud for extra pillows or a room repair, and the property can send help their way.
"Intelity and Volara have always been friends, especially around our shared vision and unwavering commitment to incredible guest service for the hospitality industry, and in this new partnership, we've aligned to prioritize that throughout every step in the guest journey," said David Berger, Volara's CEO, in a statement. "With Volara serving as the primary voice component of the Intelity platform, we're enabling travelers to get whatever they need, whenever they need it during their stay."
"Voice technology is becoming a critical component of the future guest experience, and with home assistants a normal part of life for many consumers, now is the time for hoteliers to leverage that convenience to drive satisfaction and revenue for their properties," said Robert Stevenson, CEO of Intelity, in a statement. "Intelity has long had a voice option in our platform, but it's nothing close to what Volara offers. We're excited that our new partnership with Volara will make guests feel at home, regardless of where they are."
Properties can deploy both platforms simultaneously but will see an even more in-depth integration over time, with voice requests flowing through the platform directly into GEMS, Intelity's staff automation platform.