Jersey Mike's Adopts SoundHound for Voice Ordering

Jersey Mike's Subs is working with SoundHound AI to enable customers to place phone orders for pick-up via a voice artificial intelligence ordering system. The system is being rolled out at 50 Jersey Mike's locations.

The system is optimized for natural human speech, has been trained on the entirety of Jersey Mike's menu, and uses advanced AI to recognize items instantly as customers are talking.

As well as taking orders, SoundHound's technology answers a broad range of menu questions and even provides information about opening times, parking, allergens, and more. The AI answers 100 percent of calls and can even take multiple orders at once.

"Jersey Mike's customers know that we strive to provide quality in everything we do. The way we choose technology is no different," ;said Scott Scherer, chief information officer of Jersey Mike's Franchise Systems, in a statement. "AI is becoming an important part of supporting restaurant staff and providing impeccable customer service, so we've partnered with SoundHound because they have the experience and expertise to make sure that our customers get their favorite sub exactly how they like it on time, every time."
"More than ever, restaurant customers are ordering for pick-up and delivery, and to keep them coming back businesses need to provide a slick, hassle-free experience," said Keyvan Mohajer, CEO and co-founder of SoundHound AI, in a statement."Technology is now a critical part of that, and Jersey Mike's is at the forefront of brands embracing AI to deliver first-class customer service, from when they place the order to handing over the sub. We're excited to be working with them."