Loquendo Technologies Automate Targasys bConnect Contact Center
TURINO, ITALY - Fiat Group company Targasys has chosen Loquendo technology to automate its bConnect service contact center. The service can be accessed anytime, from anywhere across Europe, through telematics-equipped cars or cellphones. Loquendo's speaker-independent and noise-resistant ASR technology along with Loquendo's TTS, provide an automated version of the contact center, which supports agents to keep customer satisfaction high. Loquendo's Italian persona, Valentina, gives bConnect users calling the contact center information on driving directions, traffic conditions and points of interest - while they're behind the wheel. All drivers need to do is use their voice to navigate the contact center. Besides providing the speech synthesis and recognition technologies, Loquendo was also chosen to design the voice user interface. The result is a voice user interface that is both user-friendly and requires very little attention from drivers, in order to keep their concentration on the road. The service was developed for Italian speakers but supports multilingual expansion.