Premiere Global Services Launches Two Speech-Enabled Solutions
ATLANTA - Premiere Global Services Inc. added two new speech-enabled solutions to its suite of voice services: an Automated Payment feature that enables businesses to accept credit card payments over the telephone, and an Interactive Survey features that speeds up the survey and data collection process - all without live agent intervention.
Adding Premiere Global's Automated Payment feature to applications, such as past-due reminder calls, helps businesses reduce days sales outstanding (DSO) by reducing the printing and mailing of statements and past due notices. Premiere Global's Automated Payment solution also can be used with collections calls as an optional feature of the company's Collections Accelerator application. The solution works by initiating an outbound call to a recipient, who is informed that they could "pay now" by credit card. The speech-enabled interface can be used to capture payments immediately, rather than requiring customers to call back to speak with an agent, mail a payment or pay online. The system accepts major credit cards and will soon be able to accept check cards and ACH payments.
Premiere Global's new Interactive Survey solution uses speech recognition technology to help businesses capture spoken responses without the need for live agents. Interactive Survey also helps businesses collect more responses in less time - applicable for capturing customer/subscriber feedback, third-party research, political surveys and more.