Salesforce.com and Genesys to Provide Expanded Interoperability

NEW YORK, NY - Salesforce.com, a provider of software-as-service, and Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), has announced an alliance to support integration between salesforce.com S3 and Genesys contact center software. The combined salesforce.com and Genesys solution will enable joint customers to leverage pre-integrated customer relationship management (CRM) and contact center software for telesales and telemarketing activities, delivering the benefits of more productive agent resources and improved customer satisfaction. The new offering will deliver companies a certified, pre-packaged solution that significantly reduces the time and costs associated with traditional CRM and contact center implementations, and provide advanced communications - via phone, email or Web - for both inbound and outbound interactions. "Salesforce.com and Genesys offer enterprises the best of both worlds: the proven contact center software of Genesys with the business benefits of salesforce.com S3 - our most exciting release yet," said CEO Marc Benioff. "Together we will continue to transform CRM by providing simple, easy-to-use solutions that complement each other by helping enterprises reduce costs, increase revenues, and improve satisfaction and retention through a single 360-degree view of the customer." "Salesforce.com has proven to be an extremely valuable partner for Genesys," commented Genesys CEO Ad Nederlof. "Together we will continue to deliver new ways for our customers to create more efficient, customer-centric operations while keeping costs low."
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