Servion Partners with Nuance Enterprise Division
Customer interaction management solutions provider Servion has teamed up with Nuance to deliver price-competitive customer self-service solutions for small to medium-sized businesses.
According to the companies, until recently, the deployment of automated self-service solutions has primarily centered on larger enterprises that have high volumes of customer service calls. To address the gap, Nuance has invested in products and tools that enable enhanced customer service experiences for the lower customer service volumes typically found in SMB organizations. Servion provides Nuance with a partner that can expand SMB design and implementation services with Nuance's product capabilities.
Through this partnership, Servion will deliver implementation services based on Nuance speech recognition and self-service products and technologies. The organizations will collaborate on design initiatives, as well as refine the packaging of SMB offers. In the future, the companies will assess potential expansion for additional Nuance multichannel self-service products for SMBs.
"Making speech solutions available to a wider audience is a key priority for Nuance," said Todd Woodstra, vice president of worldwide strategic partner alliances at Nuance, in a statement. "The Connections Partner Program, and the combination of our product advances with Servion's development capabilities are important for delivering cost-effective SMB solutions. Partners such as Servion bring the right combination of services skills and affordable service prices that are required for success in the SMB segment."