Sky High Speed Selects Angel.com's Virtual Call Center
MCLEAN, Va. - Sky High Speed has deployed Angel.com's Virtual Call Center solution. Sky High Speed chose the Angel.com solution to replace its Siebel CRM OnDemand solution, and will use the Virtual Call Center to handle automated information delivery, call screening, and routing for the company's technical support and sales call centers.
Angel.com's Virtual Call Center is a hosted call center solution that combines the call distribution capabilities of an Automatic Call Distribution (ACD) system with the data collection capabilities of a speech-enabled IVR system, all in one Web interface.
Sky High Speed is a provider of Wi-Fi solutions and support to multiple industries including the hospitality industry, where it services over 25,000 rooms at over 300 locations. Angel.com's Virtual Call Center handles requirements, including remote and at-home agent accessibility, the ability to integrate with Sky High Speed's customer database and the ability to make changes to call flows and routing patterns.
"Overall, the product has performed exceptionally well, improving our technicians' efficiency ten-fold and making the customer experience far smoother," said John Schnipkoweit, chief technology officer at Sky High Speed. "We're also taking advantage of the flexibility of Angel.com by integrating the Virtual Call Center with our CRM software. Angel.com is easy to try, easy to use, and reasonably priced."