Sporn Group Selects Brooktrout and Vocomo for IVR Solution to Administer Nursing Contractors

The Sporn Group announced that it is using Vocomo's VoiceXML system which runs on Brooktrout's TR1000 voice platform, in its Nurse Administration Management Environment System (NAMES). By using NAMES, nursing contractors for hospitals can eliminate intensive paper work and improve accuracy of administration allowing them to spend more time with their patients.

NAMES is a Web-based tool that allows contract nursing firms to manage their talent pool and facilitate orders. The system allows clients to recruit nurses worldwide, to maintain a database of skills and performance, and to manage nurse timekeeping, payroll and hospital invoices. Hospitals can interact with the system to place orders for nurses, review and approve billing and evaluate the contract nurses.

"The Sporn Group selected the Vocomo/Brooktrout solution because it worked directly with our existing Web application," said Lewis Ross, Sporn's director of consulting services. "Vocomo's VoiceXML capabilities and standard hardware provided both ease of development and ease of use while integrating tightly with the NAMES Web-based application. "We selected the Brooktrout TR1000 voice board because it supports Caller ID and will allow our application to easily scale from the initial T1 configuration to multi-span T1 connections. The Vocomo/Brooktrout solution came in at about 30 percent of the cost of alternative solutions which helped to make it an easy decision!"

With NAMES, the Vocomo/Brooktrout system automates timekeeping and billing requirements. With the new system, about 5,000 nurses call an 800 number when arriving at their client facility. All client phone numbers are stored in the system's database so when the nurse calls, the TR1000 passes the Caller ID to verify that the call came from the proper facility. If the nurse calls from someplace other than a registered facility, the system tells her to call back from the proper location. When the nurse calls from her hospital, she is time stamped into the database and the system verifies the assignment and the order number.

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