Teleo Capital Merges SharpenCX and Plum Voice

Teleo Capital will merge Sharpen Technologies, a provider of cloud-based contact center software, and Plum Voice, a provider of artificial intelligence-powered voice-based customer interaction technology. Financial terms of the deal were not disclosed.

With this acquisition, Sharpen will gain access to Plum Voice's technology platform, expanding its capabilities in interactive voice response (IVR) and conversational AI. Plum Voice's solutions, including voice automation, speech recognition, and omnichannel capabilities, will complement Sharpen's product portfolio.

"The merger with Plum Voice represents an exciting milestone in Sharpen's growth journey," said Charlie Newark-French, CEO of Sharpen, in a statement. "We are thrilled to welcome Plum Voice's talented team and innovative technology into the Sharpen family. This partnership will enable us to offer even more powerful and seamless customer engagement solutions; and to continue delivering on our commitment to building the contact center of tomorrow."

"It is exciting that Plum Voice is joining forces with Sharpen" said Matt Ervin, founder and CEO of Plum Voice, in a statement. "Combining our AI-powered automation technology with Sharpen's customer engagement platform results in a comprehensive suite of solutions that empower businesses to create exceptional customer experiences."