Vocal Laboratories Releases Express Feedback Service

MINNEAPOLIS, Minn. - Vocal Laboratories released Express Feedback.

Express Feedback surveys callers within minutes of the end of the call, and matches caller opinions to a recording of that specific call.

Benefits include:

  • No software or equipment required at the client's call center
  • Access to caller feedback and call recordings
  • Surveys administered by live people for better feedback and the human touch
  • A two-call process which captures the opinions of even those who hang up in frustration
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