Vocal Laboratories Releases Express Feedback Service

MINNEAPOLIS, Minn. - Vocal Laboratories released Express Feedback.

Express Feedback surveys callers within minutes of the end of the call, and matches caller opinions to a recording of that specific call.

Benefits include:

• No software or equipment required at the client's call center
• Access to caller feedback and call recordings
• Surveys administered by live people for better feedback and the human touch
• A two-call process which captures the opinions of even those who hang up in frustration