Voxeo Launches VoIP Platform
SAN FRANCISCO - Voxeo Corporation launched its new line of communication servers at SpeechTEK West. The new VoiceCenter Fusion Server product consolidates seven previously separate platforms into a single, integrated communications solution.
Voxeo's VoiceCenter Fusion Servers offer VoiceXML IVR, CCXML call control, speech recognition, speech synthesis, call conferencing, call recording and a PSTN-to-SIP Voice over IP (VoIP) gateway. All of the Fusion Servers capabilities are built around the SIP VoIP standard, enabling integration with both existing and new PSTN, PBX, and VoIP deployments.
"VoiceCenter Fusion Servers offer flexible, universal telephony ports with best-of-breed technology from Voxeo, Nuance, ScanSoft, Paraxip, and Intel/Dialogic," said Zack Angelo, Director of Software Development at Versabar. "Voxeo's turnkey servers uniquely enable us to deploy a single, low-cost platform for any telephony application requirement."
VoiceXML IVR - enables enterprises to create and deploy telephony applications that integrate with their existing Web infrastructure to automate recurring sales, service, collections, inquiry and support calls to and from their customers.
- Call Control XML (CCXML) - delivers capabilities to screen, transfer, and initiate traditional and SIP telephony calls, including integration with call center platforms via a built-in Computer Telephony Integration (CTI) interface.
- Speech Recognition and Synthesis - allows callers to use comfortable, spoken commands to control the Fusion platform, and allows the Fusion platform to respond with human-like spoken audio output.
- Call conferencing - lets up to 48 callers meet in a crystal-clear telephone conference. Plus, the CCXML-based conferencing engine allows enterprises to create custom conferencing applications that integrate with existing directory servers or applications.
- Call recording - provides call logging / recording capabilities on all or a portion of all calls to address call center audit, third party financial verification, corporate security, FCC telesales, and other call recording requirements.
- PSTN-to-SIP VoIP Gateway - connects the Fusion Servers SIP-based features - and external SIP-based telephones or platforms - to any PBX, call center, local phone company, or long distance carrier via built-in analog or digital T1/E1/PRI phone jacks.
Analysts and industry experts at Forrester Research predict that VoIP-based IVR - used at the core of Voxeo's Fusion Server - will be one of "only a few technology areas [that] will generate solid enterprise demand" in 2005.
"This year VoIP is crossing the 'early-adopter chasm' in the United States," said Jeff Pulver, industry expert and CEO of Pulver.com. "VoIP and standards-based application platforms are being deployed by enterprises in 2005, and should see continued growth in 2006 and beyond."
The new product includes four models with varying telephone port types and densities:
- VoiceCenter IVR Fusion Server 4 - 4 analog ports
- VoiceCenter IVR Fusion Server 12 - 12 analog ports
- VoiceCenter IVR Fusion Server 24 - 24 digital T1/PRI ports
- VoiceCenter IVR Fusion Server 48 - 48 digital T1/PRI ports
The VoiceCenter Fusion solution has already won customers in a number of fields, including the United States Department of Defense. Voxeo's VoiceCenter Fusion Servers complement Voxeo's existing VoiceCenter IVR Software and VoiceCenter IVR hosting solutions.