Wyndham Selects Voxify Automated Agents to Help Roll Out Automated Services
Wyndham International has selected Automated Agents by Voxify to greet guests, help locate hotels, book reservations, or update their loyalty program information. Wyndham operates more than 145 hotels and resorts offering more than 36,000 rooms globally. More than two million prospective guests at these hotels reach Wyndham's call center annually through its toll free reservation numbers. Voxify Automated Agents will provide a central system that will greet guests, identify what they need, and route them to the available resource, whether human or automated.
In keeping with Wyndham's service pledge, callers will always be given the option to reach a live agent for any request. The Automated Agents will serve as the vehicle for connecting each caller with the right resource in the least amount of time.
"We believe in giving our guests choices on how they want to be served," stated David Mussa, Wyndham's vice president of reservations. "A large percentage of the calls we receive at our call center are common requests that can be easily and efficiently fulfilled by an intelligent Automated Agent. Offering our customers additional options in facilitating their requests, allows us to deliver a better guest experience - which is at the core of Wyndham's brand philosophy."
Voxify Automated Agents are built for customer service calls, such as fare finder and reservations, and can accommodate customers with varying amounts of information.