iQor Implements Contact Center Solution From Aspect Software
LONDON -- Debt collection agency iQor has implemented Aspect Unified IP, from Aspect Software, in its U.K. collections center of excellence in nearby Preston. iQor is the first U.K. debt collection company to leverage Aspect Unified IP to increase productivity and enhance call recording in its collection operation and to ensure full legal compliance for both silent calls and messaging.
"Any expanding business needs to harness the right technology," said John Ricketts, managing director at iQor. "Aspect Unified IP significantly expands our call handling capabilities, taking our platform to 100 seats with 20 automated text-to-speech agents. This investment will help us maintain our industry-leading position and further strengthen our number one performance culture."
Aspect Unified IP (recently rebranded from Aspect EnsemblePro) is a complete contact center solution that unites inbound, outbound and blended multichannel contact (voice, email, the Web, and fax), while also delivering voice portal, recording and quality management, and unified reporting and administration capabilities. Its multiple predictive and manual dialling options will enable iQor to effectively manage pacing and comply with regulations, operate a variety of campaign and list management strategies, and ensure accurate voice, fax, modem, pager and answering machine detection.
"We value our people and their abilities and are committed to giving them the best tools to perform their jobs," said iQor IT director, Barry Pugh. "It is my responsibility to deliver leading, innovative technology and Aspect Unified IP fulfils our extensive list of requirements."
"Compliance is a hot button issue across the globe and Aspect Software is committed to helping our customers succeed within the boundaries of the regulations that affect them," said Ralph Breslauer, executive vice president of sales and marketing at Aspect Software. "iQor is an organization that is leading the way in leveraging technology to enhance its business processes and to deliver exceptional performance for its clients."