Nuance Partners with Epic on Computer-Assisted Physician Documentation

Nuance Communications and Epic have partnered to deliver computer-assisted physician documentation (CAPD) capabilities embedded within Epic's electronic health records platform.

The Epic NoteReader CDI solution leverages artificial intelligence (AI) capabilities found in Nuance CAPD to automatically provide real-time clinical documentation improvement (CDI) feedback to physicians at the point of care, hopefully improving severity-adjusted quality scores, speeding reimbursement, and mitigating risk.

By electronically analyzing all relevant patient notes with deep learning and natural language understanding, Nuance's CAPD technology automatically identifies clinical indicators in patients' medical records and advises physicians in real time when there is important missing information that needs to be clarified. The Epic NoteReader CDI module works with Nuance's latest AI technology to describe the quality of care provided.

"We've worked with Nuance for years to embed cool voice innovations into clinical workflows. This new AI twist provides another level of wow," said Carl Dvorak, president of Epic, in a statement.

"As a long-time Nuance client, we have realized remarkable and sustainable results with Nuance’s CDI solutions, including a 14 percent improvement in case mix index (CMI), an increase of $12.8 million in appropriate reimbursements in our first year after implementation, and a 98 percent physician response rate to queries," said Sharon Krug, clinical documentation system manager at TriHealth, in a statement. "This Nuance/Epic CAPD innovation will help us build on those successes by offering CDI intelligence at the point of care to help physicians complete their notes faster, with less disruption, and greater clinical context."

"As a long-standing development partner with Epic, we are proud to deliver intelligent clinical documentation solutions within the Epic ecosystem to make clinical documentation during patient care a more natural, seamless, and effective experience," said Satish Maripuri, executive vice president and general manager of the Healthcare Division at Nuance, in a statement. "We have more than a decade of joint innovation and collaboration between Nuance and Epic, and this new CAPD solution builds on that history to deliver AI-powered, real-time CDI intelligence that materially improves both clinical and financial outcomes for our joint clients."

Nuance has a full suite of solutions to help Epic clients optimize their end-to-end clinical documentation processes. These include this embedded CAPD solution, Dragon Medical, Nuance's embedded speech in Epic Haiku and Canto, Dragon Medical Advisor, Nuance transcription solutions, PowerScribe360, PowerShare, and Clintegrity Coding, CDI and Quality Management.

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