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Evolve IP Acquires Jog.ai, a Speech Analytics and Natural Language Technology Firm

Evolve IP, the cloud strategy company, announced that it has acquired Jog.ai, a speech analytics and natural language technology firm based in Austin, Texas. The strategic purchase enhances the company's cloud communications services with intellectual property that helps users remember, retrieve, and record everything that happens on a phone call. The acquisition will open new markets for Evolve IP as well as bolster the company's offerings for businesses in verticals such as healthcare, finance, and legal. The technology is ideally suited for contact centers, sales professionals, executives, and businesses that have compliance requirements or transcription needs.

Founded in 2016, the Jog.ai application creates a visual, interactive screenplay that links call audio and text transcription together. The Jog.ai screenplay is clickable, copiable, and sharable and allows users to flag important moments for fast reference. The platform leverages multiple speech analytics technologies on a natural language processing framework and then applies artificial intelligence (AI) and proprietary code to deliver an application that is unmatched in its combination of ease-of-use, insight, and accuracy. 

Key Jog.ai features include:

  • Transcriptions that are synched with audio playback. Just click a word to hear the conversation from that point in time.
  • Automatically mark important moments with clickable access to the exact point of conversation
  • Text and audio are keyword searchable and sharable
  • Syncs to CRM systems and HubSpot
  • Leverages multiple technologies in speech recognition, natural language understanding, voice analysis, and machine learning to provide high-quality transcripts and analytics about the conversation.

 

Evolve IP provides best-of-breed cloud solutions to more than 1,900 enterprises and over 420,000 users in virtually every industry. Many of the world's most recognizable brands rely on the company's Evolve IP OneCloud strategy to migrate multiple integrated cloud computing and cloud communications services onto a single, unified platform including: contact centersIP phone systems / unified communications and collaborationidentity managementdisaster recoveryvirtual desktopsIaaS, and more. Evolve IP's Compliance Cloud provides assurances and dedicated expertise for organizations in: healthcare, finance, hospitality, automotive, insurance, veterinary, legal, technology, retail, and construction verticals.

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