Aculab’s VoiSentry Now Rated “Avaya Compliant”
Aculab, a provider of advanced speech technology systems, today announced that VoiSentry, its voice biometric speaker verification system, is compliant with key Avaya IX Contact Center solutions from Avaya, a global leader in solutions that enhance and simplify communications and collaboration.
VoiSentry helps businesses mitigate fraud risks, offering an automated, self-service solution for customer identity verification. More secure than PINs and passwords, voice biometrics offers additional advantages for the contact center, such as speed and convenience for callers, time and cost benefits (with a demonstrable ROI), and a means of brand differentiation that showcases proactive data security.
VoiSentry is now compliance-tested by Avaya for compatibility with the Avaya IX Contact Center component Avaya Aura Experience Portal 7.2.1.
Aculab is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Aculab is eligible to submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
AISonic SmartMic Headset Development Kit supports Alexa with lowest power voice activation, eliminating the need for push-to-talk activation.
New smart-speaker skill delivers daily, illuminating ideas for Amazon Echo and Google Home.