Tethr and Red Box Announce Partnership to Accelerate and Simplify the Delivery of Voice of Customer Analytics Solution
Tethr, an AI-powered conversational intelligence platform for listening enterprises, and Red Box, a platform for voice, announced a strategic partnership to help customers more easily capture and gain business insights from voice data.
Red Box reliably and securely captures high-quality audio from more than 55 telephony systems, old and new, enabling Tethr to increase its breadth of capture capability and leverage high-quality audio within its platform for its customers’ analysis. Tethr’s AI-based platform has been trained with more than a decade of service, sales, and customer experience research and delivers out-of-the-box insights enabling joint customers to transform their unstructured customer conversations into insights tuned to their business.
As part of the integration provided by the partnership, customer voice conversations captured on the Red Box platform can be seamlessly ingested into Tethr’s AI-based platform, transcribed and mined for business insights using Tethr’s research-backed insights libraries for customer effort, loyalty, sales effectiveness and more.
Following a fruitful customer usability study, the company decided to rethink the solution so that it is even easier to use for anyone accessing content online.