▼ Scroll to Site ▼

Inference Solutions Earns Frost & Sullivan’s Customer Value Leadership Award

Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, announced that the company’s Studio Intelligent Virtual Agent (IVA) platform earned Frost & Sullivan’s Customer Value Leadership Award for the IVA market. Inference will officially accept the award at Frost & Sullivan’s annual Excellence in Best Practices Awards Gala this September in Austin, TX.

Frost & Sullivan’s Customer Value Leadership Awards honor business leaders in key growth segments, evaluated on two primary macro-level categories: customer impact and business impact. Inference and its Studio IVA platform were carefully measured against five key criteria in each of these two categories, following Frost & Sullivan’s 10-step process to evaluate award candidates and assess their fit within these best practices criteria.

“The intelligent virtual agent market has been gaining momentum steadily over the years, driven in large part by Inference Solutions’ determination to build a platform that not only harnesses the power of AI to elevate the customer experience but to do it in a way that enables businesses to deploy IVAs easily and affordably,” said Nancy Jamison, principal analyst at Frost & Sullivan. “Inference has democratized the IVA deployment process and brought the latest virtual agent functionality within reach of organizations of all sizes. Moreover, Inference’s unique pricing model and its ability to deliver Studio’s robust capabilities without complex professional services engagements have vaulted the company into a strong leadership position.”

This Frost & Sullivan award is the latest in what has become a steady stream of industry accolades. In May, DMG Consulting recognized Inference as the IVA global market share leader based on the number of customers, with a 15.8% share of the global market. Prior to that, Inference Studio won a Gold Stevie Award for the best new version of an IVR solution, and the platform also earned a 2019 Internet Telephony Product of the Year Award.

SpeechTek Covers
Free
for qualified subscribers
Subscribe Now Current Issue Past Issues
Related Articles

Picovoice Brings Real-Time Speech Recognition to Offline Devices

Picovoice, a Canadian AI startup, has developed a real-time speech recognition engine that can run offline anywhere, from a $5 Raspberry Pi Zero to within a web browser.

Speechmatics Launches Advanced Punctuation to Transform the Usability of Transcripts

The new feature delivers highly accurate placements of full stops, commas, question marks, and exclamation marks.

DataRobot and CallMiner Partner to Accelerate AI Capabilities

DataRobot and CallMiner announce a partnership designed to drive the successful deployment of AI across enterprises to enhance customer experiences.

Uniphore Seeing Momentum: Raises $51 Million in Series C Funding Led by March Capital Partners

New round is Uniphore's largest to-date; one of the biggest in conversational AI in recent months.

Chatmeter Adds Google Q&A Feature to Social Suite

Chatmeter's Google Q&A helps brands gain the ability to act on user-generated responses at scale while improving customer experience, local rankings and voice search.

Apple to Let Users Opt Out of Siri Response Grading Over Privacy Concerns

Apple has temporarily suspended its Siri response grading program over privacy concerns and says users will be able to opt-out in future iterations of its popular voice assistant.