Aculab Extends VoiSentry Security Features

Aculab, a provider of speech and signal processing technologies, has released the latest version of its voice biometric system, VoiSentry.

This latest release introduces speaker identification that can be used in applications ranging from fraud and nuisance call interception to frictionless access. VoiSentry's presentation attack detection (PAD) functionality has also been extended so that during verification, VoiSentry categorizes suspected presentation attack according to the technology employed. Other enhancements include the following:

  • Improved accuracy due to continued algorithm development and the latest voice biometric technology;
  • Docker Container deployment option (Linux host); and
  • A new application programming interface (API) call to check whether audio recordings originated from the same utterance.

VoiSentry uses artificial intelligence (AI), advanced digital signal processing (DSP), and many proprietary and hand-crafted algorithms for improved accuracy in real-world situations. It can be deployed on premises or in the cloud.

"Regardless of the customer interaction channel, users want to present an unobtrusive and intuitive customer experience without having to compromise on security. At the same time, across all market sectors, businesses have to compete in terms of that experience, while fulfilling an overarching obligation to provide the highest levels of security of access to personal accounts and services. However, it's not just about customer interaction as the technology of VoiSentry can be deployed for many use cases, such as workforce management, temporary employee placement, and the verification of exam takers," said Alan Pound, founder and CEO of Aculab, in a statement.

"VoiSentry is designed as a scalable voice biometric system that is simple to install and integrate, with several deployment options in terms of platform environment. Control of Aculab's system is via the VoiSentry API, which facilitates ready integration with any IVR, self-service, workforce management, or contact centre solution," said Ian Colville, product manager at Aculab, in a statement. "The VoiSentry API provides a palette of functions: enrolment; verification; update; PAD; similarity; identification; and recognise. Using the API, the solution developer retains full scope to tailor their applications to the target businesses' needs. That means they can implement unique services on a per-client basis, with a return on investment across a range of measures, be that fraud mitigation, customer satisfaction (or NPS), ROI, or staff effectiveness, productivity, utilization, engagement, etc."

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