Nomidio Integrates with Aculab VoiSentry
Nomidio has enhanced its cloud-based Identity-as-a-Service (IDaaS) offering with the integration of Aculab's VoiSentry voice biometrics engine.
Nomidio is an identity service delivered entirely from the cloud and allows businesses to begin authenticating customers on websites or in call centers using multiple biometric identifiers. When customers call the contact center, they can prove who they are simply by saying "My voice is my password," rather than struggling to remember passwords.
Aculab's VoiSentry API allows integration of its advanced voice biometric engine to verify if a caller's voice matches the voice print securely stored within a given Nomidio identity record.
"Nomidio is the first of a new generation of cloud services that allow an individual to register their personal identity information just once and then to identify themselves using their voice, consistently, across the multiple different businesses they interact with. Finally, the password killer we've all been waiting for," said Mark Bosworth, business development manager at Aculab, in a statement.
"We've designed Nomidio using microservices, so it was incredibly simple to incorporate the VoiSentry biometric engine," said Philip Black, commercial director at Nomidio, in a statement. "We looked at a range of voice engines, but Aculab was the only firm that met our near-obsessive requirement for biometric authentication. Some vendors say they can do it, but there's always systems integration work down the track; that's just not what Nomidio is about.
Nomidio IDaaS is available via Amazon's AWS Marketplace as part of its virtual contact center service Amazon Connect, meaning it's now possible to drag and drop consumer biometric authentication into the call flow. It is also the identity authentication service of choice for Avaya.
Route One will offer Aculab's voice biometrics as part of its contact-center-as-a-service (CCaaS) portfolio.
VoiSentry now includes speaker identification and detailed presentation attack detection.
IPI is adding Aculab's VoiSentry biometrics engine into its contact center product suite.
Voice biometrics system is compatible with key Avaya IX Contact Center solutions. VoiSentry helps business users mitigate fraud risks and enhance the customer experience.