NICE Partners with Cloud9 on Voice Trading Solution

NICE is expanding its partnership with Cloud9 Technologies to integrate its cloud compliance suite with Cloud9's voice trading platform.

The collaboration will enable financial services organizations to leverage C9's cloud-based solution which digitally transforms voice trading along with NICE's cloud compliance solutions for capturing and surveilling Cloud9 interactions.

Designed to support distributed workforces, C9's voice trading platform digitally transforms communications, both on and off the trading floor, empowering institutional traders with workflows and full voice trading functionality to instantly connect with global trading partners. NICE's end-to-end, fully integrated cloud compliance suite also leverages advanced analytics and artificial intelligence technologies, like natural language understanding.

"The Cloud9-NICE partnership uniquely enables digital transformation of trader interactions and associated regulatory compliance functions through agile, scalable cloud-to-cloud solutions that revolutionize trader communications while also supporting compliance with relevant global regulations," Chris Wooten, executive vice president of NICE, said in a statement

"We are excited about this unique collaboration with NICE. At Cloud9 we deliver innovations that enable financial services firms to connect with global trading partners to conduct voice trades thousands of times every day. Combining Cloud9's rich metadata and high-quality audio with NICE's cloud compliance suite enables our customers to leverage their voice communications to detect and mitigate market abuse and conduct risk, reconstruct events, and better understand the intent behind trader actions, regardless of the language traders are communicating in," Jim Miller, chief operating officer and head of product at Cloud9 Technologies, said in a statement. "Additionally, these same capabilities can be extended to other communication systems, like the Symphony cloud-based messaging and collaboration platform."

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