Sandbox Partners with Plaid on Voice-Based Identity Verification Solutions

Sandbox Banking, a provider of banking automation solutions and the integration platform-as-a-service (IPaaS) Glyue, has partnered with Plaid, providers of a data network powering the digital financial ecosystem, to strengthen automated identity verification.

The collaboration between Sandbox and Plaid integrates the Customer360 module and customer experience workflows from Glyue with Plaid's Verification solution.

A key highlight of this collaboration is the integration of Plaid's advanced identity verification capabilities with Sandbox Banking's customer experience workflows in a secure ecosystem that integrates the virtual call center, intelligent virtual assistant, and interactive voice response with the core banking software. Other opportunities from the partnership include the following:

  • Data syncing for enhanced risk detection.
  • Ongoing monitoring and fraud prevention.
  • Seamless account verification in real time.

"With consumers increasingly turning to digital solutions to manage their finances, it is critical that financial institutions are properly equipped to protect and maintain their customers," said Tamara Romanek, head of partnerships at Plaid, in a statement. "Partners like Sandbox Banking offer accessible innovation for financial institutions, which is a key element of impending open banking regulation."

"Our collaboration marks a pivotal moment in the evolution of financial technology, uniting two industry leaders to drive innovation, elevate end user experiences, and reinforce security measures," said Kelsey Saia, vice president of partnerships at Sandbox Banking, in a statement. "Bolstering the era of digital transformation in banking, this partnership is shaping a tech experience that is not only secure and efficient but also aligned with the dynamic needs of modern account holders and institutions alike."

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