Choco Launches Voice Agent

Choco, a food service technology company, has partnered with OpenA to launch the Choco Voice Agent, an artificial intelligence solution that transforms how restaurants and distributors communicate and operate.

Built on OpenAI's Realtime API and integrating OpenAI's voice models, the Choco Voice Agent can receive calls, take orders, answer product questions, and recommend additional items based on the customer's needs, in any language, 24/7.

The Choco Voice Agent replaces manual processes with real-time, AI-driven conversations. The agent can confirm stock availability, propose alternatives when products are missing, and highlight promotions on items nearing expiration.

"Distributors are facing challenges that slow down their growth. They can't find people willing to take orders by night anymore," said Daniel Khachab, co-founder and CEO of Choco, in a statement. "Turnover is high, the work is repetitive, and answering machines don't give restaurants the feedback they need. Together with OpenAI, we're changing that. The Choco Voice Agent replaces those night shifts with real-time conversations that confirm stock, suggest alternatives, and help reduce food waste. It's technology that adapts to people, not the other way around."

"OpenAI's mission is to empower innovators like Choco to apply cutting-edge AI in ways that deliver real impact," said Niklas Harzheim, director of technology and digital industries at OpenAI, in a statement. "Choco deeply understands the challenges in the food sector, from inefficiencies in supply chains to the global issue of food waste, and is using OpenAI's models to build solutions that make a tangible difference. Together, we're showing how frontier AI can help reduce waste, cut costs, and boost productivity for thousands of suppliers and restaurants worldwide."