Convergys Selected by Fifth Third Bancorp
CINCINNATI, OH - Convergys Corporation (NYSE: CVG) announced a five-year contract with Fifth Third Bancorp (NASDAQ: FITB) to provide human resources and payroll administration services. Convergys will support Fifth Third in Human Resources (HR) administration with capabilities in payroll administration and processing, compensation administration, performance management support, knowledge management services, benefits administration, time and attendance management, recruitment technology, and a comprehensive self-service, user-friendly Web portal. With approximately 20,000 employees and $89 billion in assets, Fifth Third ranks as the No. 1 Super-regional Bank in Fortune Magazine's
"Most Admired Companies in America" survey. "Given the competition for highly qualified people in the banking industry, Fifth Third is committed to continuing to provide a rewarding work environment and supporting our employees with best-in-class resources and partnerships," said Brian A. Lutes, senior vice president of Human Resources at Fifth Third Bancorp. "Convergys impressed us with the strength of its industry reputation and its demonstrated ability to provide responsive, high-quality employee care and cost-effective HR services." "Supporting every facet of HR administration service delivery - from design and implementation to day-to-day operations - Convergys will deploy a best-practices solution for Fifth Third that leverages our highly capable employee care specialists as well as our HR systems technology and deep HR expertise," said Karen Bowman, president of Employee Care for Convergys. "This approach offers a win-win scenario for Fifth Third. Through our relationship, Fifth Third HR professionals will be able to deliver high-quality services to their employees." Convergys' Employee Care is positioned to help its clients design a comprehensive approach to managing their employee relationships, improving satisfaction and loyalty, and reducing costs. Convergys' HR and benefit service centers integrate the latest Web-based employee and manager self-service technologies and advanced speech recognition with traditional channels such as telephone, fax, mail, and interactive voice response.